Heather Block joined Brandon at Audigy Group in 2009 as a learning and development professional. She helped build and deploy their proprietary sales process, focused on best practice approaches to building customer relationships for effective conversion and quality retention, providing consultative contract services to hundreds of private practice owners and their teams. In 2013, she helped create a shared service model focused on content development and deployment for Audigy Group, Audigy Medical, and Stratus Dental.
Heather assisted Brandon with organizational development and operations implementation for Stratus Dental from 2015–2016. She moved to CallSource in 2017 as the Vice President of Healthcare Sales for the audiology and dental industries and has since rejoined forces with Brandon in 2019 as a Certified Behavioral Consultant, with specializations in learning, development, leadership, and operations.